Who we are
Dennemere Ltd ("Dennemere", "we", "us", "our") is the data controller for personal data collected through this website. We are registered in England and Wales and operate from London, United Kingdom.
If you have any questions about this policy or how we handle your data, contact us at enquiries@dennemere.com.
Data we collect
We may collect the following categories of personal data:
- Contact form submissions: name, email address, phone number, property or site details, and any message you provide.
- Booking data: name, email address and any details submitted when booking a call through Calendly.
- Technical data: IP address, browser type and version, operating system, and referring URL — collected automatically by our hosting provider and CDN services.
- Analytics data (consent required): pages visited, time on site, device type, and approximate geographic location — only collected if you have consented to analytics cookies.
We do not collect sensitive personal data (such as health information, financial details or identification documents) through this website.
How we use your data
We use personal data for the following purposes:
- To respond to enquiries submitted through our contact form.
- To facilitate call bookings made through the scheduling widget.
- To maintain the security and performance of this website.
- To understand how visitors use the site and improve it — only where you have given consent to analytics cookies.
We do not use your personal data for automated decision-making or profiling. We do not sell your personal data to third parties.
Legal basis for processing
We process your personal data on the following legal bases under UK GDPR:
- Legitimate interests — responding to your enquiry and maintaining website security.
- Consent — analytics cookies and related data processing, where you have explicitly opted in.
Where we rely on consent, you may withdraw it at any time by adjusting your cookie preferences or contacting us directly. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.
Third-party services
This website uses the following third-party services, which may process personal data on our behalf or independently:
- Web3Forms — processes contact form submissions. Data is transmitted to Web3Forms servers and forwarded to our email address. See their privacy policy at web3forms.com/privacy.
- Calendly — appointment scheduling widget. If you book a call, Calendly processes your name and email. See calendly.com/privacy.
- Google Fonts — serves web fonts. Google may log your IP address when fonts are loaded. See policies.google.com/privacy.
- Unsplash — serves images via CDN. Unsplash may log request metadata. See unsplash.com/privacy.
We take reasonable steps to ensure these services handle personal data appropriately, but we are not responsible for their independent data practices.
Cookies
This website uses cookies. For full details of the cookies we use and how to manage your preferences, see our Cookie Policy.
Data retention
We retain personal data for as long as necessary for the purpose for which it was collected:
- Enquiry and contact form data: up to two years from the date of submission, after which it is deleted.
- Analytics data: subject to the retention policies of the relevant analytics provider.
- Technical/server logs: typically 30–90 days, as determined by our hosting provider.
Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to ask us to correct inaccurate or incomplete data.
- Right to erasure — to request deletion of your personal data in certain circumstances.
- Right to restriction — to ask us to limit how we use your data.
- Right to data portability — to receive your data in a structured, machine-readable format.
- Right to object — to object to processing based on legitimate interests.
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at enquiries@dennemere.com. We will respond within 30 days.
Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.
ICO website: ico.org.uk · Helpline: 0303 123 1113
Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
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